8e880 Privacy Policy
Your personal information is our highest priority. This policy explains how 8e880 collects, stores, and protects your data.
Section 1 — Introduction and Scope
8e880 ("we", "us", "platform") provides a safe and reliable online gaming and betting service for users in Bangladesh. This privacy policy ("policy") applies to the 8e880 website, mobile app, and all associated services. When you register on the 8e880 platform, log in, or use any service, you are considered to have accepted the terms of this policy.
The purpose of this policy is to clearly inform you about what types of data we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties. We believe that data protection is not merely a legal obligation — it is our ethical responsibility to our users.
You must be at least 21 years old and a legal resident of Bangladesh — if these conditions are not met, you may not use 8e880 services and no data about you will be collected.
Section 2 — What Data We Collect
8e880 collects only the information that is essential for providing services, ensuring security, and meeting legal obligations.
Identity Information
- Full name
- Date of birth
- National ID / passport number (for KYC verification)
- Email address
- Mobile number
Financial Information
- bKash, Nagad, Rocket, Upay account numbers (partial, encrypted)
- Bank account details (where applicable)
- Transaction history (deposits and withdrawals)
- Bonus and promotion usage records
Technical Information
- IP address
- Browser type and version
- Operating system
- Device identifier (Device ID)
- Login time and date
Activity Information
- Game play history
- Betting records
- Time spent on site
- Pages visited
- Search and click data
Communication Information
- Live chat conversations
- Email correspondence
- Complaint and request records
- Survey or feedback responses
Location Information
- IP-based approximate location
- Geographic data at the division or district level
- Country of connection (to ensure geo-blocking)
We never collect precise GPS location.
Section 3 — Purposes for Using Data
8e880 uses collected data only for the specific purposes listed below and for no other purpose.
| Purpose | Type of data used | Legal basis |
|---|---|---|
| Account registration and verification (KYC) | Identity information, financial information | Contractual necessity |
| Service delivery and operation | All categories of data | Contractual necessity |
| Deposit and withdrawal processing | Financial information, identity information | Contractual and legal obligation |
| Fraud and money laundering prevention | Financial information, technical information, activity information | Legal obligation |
| Customer support provision | Identity information, communication information | Legitimate interest |
| Responsible gaming monitoring | Activity information, financial information | Legal obligation and legitimate interest |
| Service improvement and analysis | Technical information, activity information (anonymised) | Legitimate interest |
| Promotional communications (subject to consent) | Identity information, communication information | Consent |
Section 4 — Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 8e880 website. Cookies are small text files stored in your browser that help improve site functionality.
4.1 Types of cookies
We use the following types of cookies:
- Essential cookies: Required to maintain login sessions, verify security tokens, and prevent fraud. Disabling these cookies will make it impossible to use the service.
- Functional cookies: Used to remember your language preference, display settings, and information from your previous session.
- Analytical cookies: Collect anonymised data to understand which parts of the site are used most. This information is not used to identify any individual directly.
- Marketing cookies: Used with your consent to display relevant promotional advertisements.
4.2 Cookie controls
You can delete or disable cookies from your browser settings at any time. However, disabling essential cookies may prevent 8e880 services from working properly. Guidance on managing cookies in major browsers can be found in the help section of each browser.
Section 5 — Sharing Data with Third Parties
8e880 never sells or commercially transfers your personal data. However, data may be shared with third parties in the following limited circumstances:
5.1 Payment processors
The necessary financial information is sent to the relevant payment platform to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely for the purpose of verifying transactions and is governed by the respective payment provider's own privacy policy.
5.2 Game providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi may receive limited technical data to verify session data and game results. No full personal identity information is shared with them.
5.3 Legal authorities
Required information may be provided in response to a lawful order, court direction, or request from a regulatory authority, in compliance with applicable law. Such disclosure is always kept within the limits of the law and restricted to the minimum information necessary.
5.4 Technology service providers
We work with trusted technology partners under data processing agreements for server hosting, cybersecurity, data analytics, and customer support software. These partners are required to use data only in accordance with 8e880's instructions and may not use it for their own purposes.
Section 6 — Data Security Measures
Industry-standard security technologies are used on the 8e880 platform to keep your data safe.
SSL Encryption
All data transmissions are secured with 256-bit SSL/TLS encryption. Check for the padlock icon in your browser's address bar to confirm the connection is secure.
Database Security
Sensitive data is stored in encrypted form. Passwords are never stored in plain readable text — they are kept only as hashes.
Access Controls
Only authorised staff may access limited data for specific needs. All access is logged and regularly audited.
Data Anonymisation
Data used for analytical purposes is anonymised so that no specific individual can be identified.
However, it is not possible to guarantee 100% security on the internet. Should a data breach occur, we will notify affected users as soon as possible and take the necessary protective measures.
Section 7 — Data Retention Period
8e880 retains your data for as long as it is needed to provide services or meet legal obligations. The approximate retention periods for different types of data are given below:
- Account information: For the duration the account is active and for at least five (5) years after the account is closed.
- Financial transaction records: At least seven (7) years due to fraud prevention and legal obligations.
- KYC verification documents: For five (5) years after the account is closed.
- Communication records: Two (2) years for support quality control and dispute resolution.
- Technical logs: Ninety (90) days to one year for security monitoring.
- Marketing consent records: Three (3) years after consent is withdrawn (as proof).
After the defined period, data is securely deleted or anonymised in a way that makes future identification impossible.
Section 8 — Your Rights
As a user of the 8e880 platform, you have the following rights over your own data.
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Right to access You may request to know what information we hold about you. We will provide a complete report within 30 working days.
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Right to rectification If any of your information is incorrect or incomplete, you may request a correction. Most information can be updated directly from your account settings.
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Right to erasure You may request deletion of data that is not subject to legal obligations. Financial transaction records must be retained for a set period for legal reasons.
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Right to object to processing You may object to the use of your data for marketing or analytical purposes. This can be done via the "unsubscribe" link in marketing emails or directly through support.
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Right to restrict processing In certain circumstances (such as during a dispute about the accuracy of your data), you may request that processing be kept restricted.
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Right to data portability You may request a copy of your own data in a machine-readable format (such as CSV).
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Right to withdraw consent You may withdraw permission for any data processing given on the basis of consent at any time. Withdrawal applies to future processing, not to the past.
Contact for Exercising Rights
To exercise any of the rights mentioned above, email our data protection team at: [email protected]
We will respond within 30 business days after verifying your identity. For complex requests, the period may be extended by a further 30 days — you will be notified in that case.
Section 9 — Protection of Minors' Data
8e880 services are strictly for individuals aged 21 or older. We do not knowingly collect, store, or process personal data of anyone under the age of 21.
Age verification is mandatory during registration. If we discover that a minor has opened an account using false information, that account will be immediately closed and all associated data will be permanently deleted.
If a parent or guardian believes their child has registered on 8e880, please contact our support team — we will take the necessary action promptly.
Section 10 — Policy Changes and Updates
8e880 reserves the right to update this privacy policy at any time due to business needs, legal changes, or technological developments.
For significant changes, we will notify you in the following ways:
- A notice will be sent to your registered email address.
- A notification will be displayed when you log in to the site.
- The "Last Updated" date at the top of this page will change.
If you continue using 8e880 services after any changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, you have the right to close your account.
Previous versions of this policy are kept on file with us and will be provided upon request.
Section 11 — Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
General Support
Data Protection Requests
Important Note: When sending a data request, please send it from your registered email address. Additional information may be requested to verify your identity. This is done for your security.